Terms of service

OVERVIEW

Welcome to Latheray Handmade Soap.
This website is owned and operated by us. Throughout this site, “we,” “us,” and “our” refer to Latheray Handmade Soap.

By accessing our website or purchasing from us, you agree to comply with these Terms of Service (“Terms”). These Terms apply to all visitors and customers of our store.
If you disagree with any part of these Terms, please do not use our website or services.

We may update or change these Terms at any time by posting the revised version on this page. It’s your responsibility to review them regularly. Your continued use of our website after any changes means you accept the updated Terms.

Our online store is powered by Shopify Inc., which provides the e-commerce platform we use to offer our products and services to you.



SECTION 1 - USE OF OUR STORE

 

By using this site, you confirm that you are of legal age in your country or have permission from a parent or guardian.
You agree not to use our products or services for illegal or unauthorized purposes, and not to transmit viruses, harmful code, or spam through the website.
Any violation of these Terms will result in immediate termination of your access to our services.

 

SECTION 2 -  GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time, for any reason.
You understand that non-payment information (like names or addresses) may pass unencrypted over the internet, while all payment details are encrypted during transfer.
You may not copy, resell, or exploit any part of our website or products without our written consent.


SECTION 2 -  PRODUCT INFORMATION AND AVAILIBILITY

All of our soaps and skincare products are handcrafted in small batches, which means variations in color, scent, or texture are natural and part of their charm.
We do our best to show product colors and details accurately, but differences in your screen or monitor settings may affect appearance.

We reserve the right to:

  • Limit sales to any person, region, or jurisdiction,
  • Change product descriptions or prices without notice,

  • Discontinue products at any time.

We make no guarantee that every product, description, or image will be completely error-free or available at all times.



SECTION 3 - ORDERS AND BILLING

We reserve the right to refuse or cancel any order at our discretion, especially if we suspect fraud or unauthorized activity.
You agree to provide accurate billing, contact, and payment information.
If we make any changes to your order, we will contact you via the email or phone number provided at checkout.

Please refer to our Refund and Return Policy for more details.



SECTION 4 - PRICES AND MODIFICATIONS
All prices are listed in AED. Prices may change without notice.
We may modify or discontinue any part of our service at any time, and we are not responsible for any resulting loss or inconvenience.

SECTION 5 - SHIPPING AND DELIVERY
We ship through trusted courier partners. Delivery times and shipping rates are shown during checkout.
Delays caused by customs, weather, or courier issues are beyond our control.
Please double-check your shipping address before confirming your order. We are not responsible for packages lost due to incorrect addresses.

SECTION 6 - THIRD-PARTY SERVICES AND LINKS
Certain services or tools we offer may come from third parties, such as payment gateways or delivery companies.
We are not responsible for their content, policies, or actions.
Before using any third-party service, please read their terms carefully.

SECTION 7 - COMMENTS, REVIEWS, AND SUBMISSIONS
If you share reviews, photos, or ideas with us, you agree that we may use them (with or without credit) for marketing or promotional purposes, without compensation.
You are solely responsible for the content you post, and you agree not to submit anything offensive, unlawful, or misleading.
We may remove or edit any content we believe violates these rules.


SECTION 8 - PERSONAL INFORMATION
We value your privacy.
Your personal information is handled according to our Privacy Policy, which explains how we collect, store, and use your data.

SECTION 9 - ACCURACY OF INFORMATION
We try to keep all information on our website current and accurate, but errors may occur.
We reserve the right to correct any mistakes, including pricing or availability, and to cancel or update orders affected by such errors.

SECTION 10 - PROHIBITED ACTIVITIES

You agree not to:

  • Use our site for illegal or harmful purposes,

  • Interfere with security features,

  • Collect personal data from others,

  • Spread malware, spam, or false information,

  • Violate anyone’s rights or engage in discriminatory behavior.

We may terminate your access to our site for any prohibited use.

 information.

SECTION 11 - DISCLAIMER AND LIMITATION OF LIABILITY

All products and services are provided “as is” and “as available.”
We do not guarantee that our website will always function without interruption or error.
Latheray Handmade Soap shall not be held responsible for any loss, damage, or injury arising from the use or misuse of our products or website, except as required by law.

If irritation or allergic reaction occurs while using our products, discontinue use immediately and consult a healthcare professional.



SECTION 12 - INDEMNIFICATION
You agree to indemnify and hold harmless Latheray Handmade Soap, its owners, partners, and employees from any claims, damages, or expenses arising from your misuse of our website, violation of these Terms, or breach of any law.

SECTION 13 - SEVERABILITY
If any part of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain valid and in effect.

SECTION 14 - TERMINATION
You may stop using our site at any time.
We reserve the right to suspend or terminate access to our website if we believe you have violated these Terms.

SECTION 15 - ENTIRE AGREEMENT
These Terms, along with our other published policies (such as Privacy and Refund Policy), form the complete agreement between you and Latheray Handmade Soap.

SECTION 16 - GOVERNING LAW
These Terms are governed by and interpreted in accordance with the laws of the United Arab Emirates (or your country of business registration, if different).


SECTION 17 - CHANGES TO THESE TERMS
We may update these Terms at any time.
The latest version will always be available on this page.
Your continued use of our website after any updates means you accept the revised Terms.

SECTION 24 - CONTACT INFORMATION
If you have any questions about these Terms, please contact us vis email latheraysoap@gmail.com